Welcome to Pavitra Sparsh, a brand by Aayur Sparsh. We respect your privacy and are committed to protecting the personal information you share with us while using our website, purchasing our products, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect the following information.
1.1 Personal Information
Depending on how you interact with us, this may include:
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Full name
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Email address
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Mobile/telephone number
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Billing address
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Shipping/delivery address
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Order and purchase details
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Information provided when contacting customer support
1.2 Payment Information
When you make a purchase, payment information may be collected and processed by our authorized third-party payment gateway or payment service provider.
Pavitra Sparsh does not knowingly store your complete debit card, credit card, UPI, or banking credentials on its website. Payment information is handled according to the security practices and policies of the respective payment service provider.
1.3 Non-Personal Information
We may automatically collect certain technical information when you browse our website, such as:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Date and time of website visits
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Referring website or source
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General website usage information
This information helps us understand how visitors use our website and improve our services.
2. How We Use Your Information
We may use the information collected from you for the following purposes:
2.1 Order Processing & Fulfillment
We use your information to:
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Process and confirm your orders
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Prepare and dispatch Puja Kits and Puja Samagri
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Deliver orders to the address provided by you
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Provide order and delivery updates
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Process eligible cancellations, returns, replacements, and refunds
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Maintain records of your purchases
2.2 Customer Support
We may use your contact information to:
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Respond to questions and enquiries
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Resolve order-related issues
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Provide assistance regarding products, payments, shipping, or returns
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Communicate with you regarding your requests
2.3 Website Improvement
We may use website and usage information to:
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Improve website functionality
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Improve the shopping experience
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Understand customer preferences and website usage
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Identify technical issues
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Analyze website performance
2.4 Marketing & Communications
With your consent where required, we may use your contact information to send:
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Product updates
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Festival-related offers
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New product announcements
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Promotional communications
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Other information about Pavitra Sparsh
You may unsubscribe from promotional communications at any time.
2.5 Legal & Regulatory Requirements
We may use, retain, or disclose information when reasonably necessary to:
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Comply with applicable laws and regulations
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Respond to lawful requests from authorities
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Prevent fraud or misuse
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Protect our legal rights and interests
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Resolve disputes
3. Sharing of Your Information
We value your trust and do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share limited information with trusted third parties when necessary to provide our services.
3.1 Delivery & Logistics Partners
Your name, phone number, and delivery address may be shared with courier or logistics partners for the purpose of delivering your order.
3.2 Payment Service Providers
Payment-related information may be processed by authorized payment gateways and service providers to securely process transactions.
3.3 Website & Technology Service Providers
We may use third-party service providers for website hosting, analytics, technical support, communication, security, and other services necessary to operate our website.
3.4 Legal Requirements
We may disclose information where required by applicable law, court order, governmental authority, or other lawful process.
4. Cookies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
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Remember user preferences
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Keep items in your shopping cart
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Improve website functionality
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Understand website traffic and usage
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Analyze the effectiveness of our website and marketing activities
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Data Security
Pavitra Sparsh takes reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, legal, tax, regulatory, and dispute-resolution requirements.
When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal obligations.
7. Your Privacy Choices
Depending on applicable law, you may have the right to:
7.1 Access & Update Your Information
You may contact us to request access to or correction of certain personal information we hold about you.
7.2 Marketing Opt-Out
You may unsubscribe from promotional emails or other marketing communications by following the unsubscribe instructions provided in the communication or by contacting us.
Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, or important service-related messages.
7.3 Request Deletion
Where permitted by applicable law, you may request deletion of your personal information. Certain information may need to be retained to comply with legal, accounting, tax, or other regulatory requirements.
8. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Pavitra Sparsh is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.
9. Children’s Privacy
Our website and products are intended to be purchased by adults. We do not knowingly collect personal information directly from children without appropriate parental or legal guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.
Any changes will be published on this page along with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Pavitra Sparsh
A brand by Aayur Sparsh
Address:
Aayur Sparsh
Plot No. 15, Sector 19,
Kamothe, Navi Mumbai – 410209,
Maharashtra, India
Email: pavitrabyaayursparsh@gmail.com
Contact: +91 84519 80577
We will make reasonable efforts to address your privacy-related concerns and requests.
Thank you for trusting Pavitra Sparsh.
We are committed to protecting your personal information while making your experience of choosing and purchasing traditional Puja Kits and Puja Samagri simple, convenient, and reliable.