At Pavitra Sparsh, a brand by Aayur Sparsh, we value your trust and strive to ensure that your Puja Kits and Puja Samagri reach you safely and in good condition.

If you experience an issue with your order, please contact us as soon as possible. Our team will review the concern and assist you with an appropriate resolution.

1. When Can You Request a Return or Replacement?

We accept return or replacement requests in the following situations:

1.1 Wrong Product Received

If you receive a product different from the product you ordered:

Please contact us within 24 hours of delivery.
The product should be unused and in its original packaging.
Please provide clear photographs and, where available, an unboxing video showing the package and product received.
After verification, we may offer a replacement or applicable refund.

1.2 Product Damaged During Delivery

If your order arrives damaged:

Please contact us within 24 hours of delivery.
We strongly recommend recording an unboxing video from the time the package is opened.
Share photographs and/or video clearly showing the outer packaging and damaged product.
Our team will review the evidence and determine the appropriate resolution.

Depending on the situation, we may provide a replacement or refund.

1.3 Missing Item

If an item listed as part of your ordered Puja Kit is missing:

Contact us within 24 hours of delivery.
Provide your Order ID and photographs/videos of the received package and its contents.
We will verify the issue and, where appropriate, arrange for the missing item to be sent or provide another suitable resolution.

2. Products That Cannot Be Returned

For hygiene, safety, and product-integrity reasons, the following are generally not eligible for return or exchange:

Products that have been opened or used
Puja Samagri that has been opened, consumed, or altered
Products damaged after delivery due to improper handling
Products returned without their original packaging
Products returned after the applicable return period
Products ordered correctly but no longer required due to change of mind

Certain natural Puja Samagri may naturally vary in colour, texture, size, fragrance, or appearance. Such natural variations do not necessarily constitute a defect.

3. Order Cancellation

Cancellation Before Dispatch

You may request cancellation of your order within 12 hours of placing the order, provided the order has not already been processed or dispatched.

To request cancellation, please contact us as soon as possible with your Order ID.

Cancellation After Dispatch

Once an order has been dispatched, it cannot normally be cancelled through our website.

If the order has already been dispatched, you may need to receive the shipment and follow the applicable Return & Refund Policy if there is a valid issue with the product.

4. How to Request a Return, Replacement or Refund

To raise a return, replacement, or refund request:

Step 1

Order ID
Full name
Registered mobile number
Description of the issue

Step 2

Attach clear photographs and/or an unboxing video where applicable.

Step 3

Our team will review your request and may ask for additional information if required.

Step 4

If your request is approved, we will inform you about the next steps for replacement, return, or refund.

Email: pavitrabyaayursparsh@gmail.com
Contact: +91 84519 80577

5. Refunds

If a refund is approved:

The refund will generally be initiated after verification of the issue and, where applicable, receipt and inspection of the returned product.
Refunds will normally be processed to the original payment method used for the order.
The time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
Shipping charges may be non-refundable unless the return or refund is due to an error on our part or another situation where a refund of such charges is applicable.

6. Replacement

Where a replacement is approved:

We will attempt to provide the same product, subject to availability.
If the same product is unavailable, we may offer an alternative resolution or applicable refund.
Replacement shipments for an approved wrong-product or transit-damage claim will generally be arranged at no additional product cost to the customer.

7. Returns Due to Customer-Related Reasons

If a customer requests a return for reasons such as:

Change of mind
Ordered by mistake
Product no longer required
Incorrect selection by the customer

the request may not be eligible for return or refund, particularly if the product has already been dispatched, delivered, opened, or used.

Any exception will be considered at the sole discretion of Pavitra Sparsh and subject to product condition and applicable shipping costs.

8. Return Shipping Charges

For an approved return caused by a wrong product, verified damage during transit, or another issue attributable to Pavitra Sparsh, we will make reasonable arrangements for the return or replacement.

For returns approved for other reasons, applicable return shipping or handling charges may be deducted from the refundable amount or may be payable by the customer.

The applicable charges, if any, will be communicated before processing the return.

9. Unboxing Video Recommendation

We strongly recommend recording a continuous unboxing video when receiving your Pavitra Sparsh order, especially for Puja Kits and multi-item packages.

The video should clearly show:

The unopened outer package
Shipping label/order details
The opening of the package
All items received
Any visible damage, missing item, or incorrect product

An unboxing video can help us verify delivery-related issues more quickly.

However, the absence of an unboxing video does not automatically mean that a genuine complaint will be rejected. Each case will be reviewed based on the information and evidence available.

10. Refunds for Undelivered or Returned Shipments

If an order is returned to us by the courier because of circumstances such as an incorrect address, incomplete address, repeated delivery failure, or customer unavailability, we may contact you regarding re-dispatch.

Any additional shipping cost for re-dispatch may be payable by the customer.

If the order cannot be re-dispatched and a refund is applicable, the refundable amount may be processed after applicable shipping or handling deductions, where permitted.

11. Important Note About Puja Kits

Pavitra Sparsh Puja Kits are carefully assembled for convenience based on the product description provided on our website.

Puja requirements may differ according to regional customs, family traditions, or instructions given by a Pandit/Purohit.

Minor variations in natural Samagri, packaging, or item appearance may occur and do not necessarily qualify as a return or refund.

12. Policy for Promotional & Sale Orders

Products purchased during special promotions, discounts, clearance offers, or festival campaigns may be subject to specific return or refund conditions.

Any special conditions applicable to a particular offer will be communicated on the relevant product or promotional page.

13. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact:

Pavitra Sparsh
A brand by Aayur Sparsh

Email: pavitrabyaayursparsh@gmail.com
Contact: +91 84519 80577

Address:
Aayur Sparsh
Plot No. 15, Sector 19,
Kamothe, Navi Mumbai – 410209,
Maharashtra, India

Website: https://pavitrasparsh.com/

We are committed to reviewing genuine concerns fairly and helping you with the best possible resolution.

Pavitra Sparsh reserves the right to update this Return, Refund & Cancellation Policy from time to time. Any changes will be published on this page with the updated “Last Updated” date.

Refund and Cancellation